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Privacy Policy

At Kukamanga Krew, we understand that your pets are family and your home is your sanctuary. This Privacy Policy explains how we collect, use, and protect your personal information and your pet’s data when you use our website and professional pet care services in Wilmington, NC.

1. Information We Collect

We collect information that allows us to provide high-quality, safe, and personalized care for your pets.

  • Contact Information: Name, phone number, email address, and home address (for service delivery).

  • Pet Profiles: Health history, medications, dietary needs, temperament, and veterinarian contact details.

  • Operational Data: Access instructions for your home (security codes, key locations).

  • Technology Data: GPS coordinates of walks/hikes and photographs taken during visits for your Digital Report Cards.

  • Billing Information: Payment details processed securely through our third-party merchant (e.g., Wix Payments, Stripe). We do not store full credit card numbers on our servers.

 

2. How We Use Your Information

  • Service Delivery: To perform dog walks, cat visits, and adventure hikes.

  • Transparency: To send you real-time Digital Report Cards, GPS-tracked routes, and photo updates.

  • Emergency Care: To contact you or your veterinarian in the event of a medical emergency.

  • Communication: To send booking confirmations, invoices, and occasional business updates (you may opt-out of marketing at any time).

 

3. Data Sharing & Security

  • Third-Party Service Providers: We share data with trusted partners (like Wix for website hosting and our GPS tracking software) solely to facilitate our services.

  • No Sale of Data: We never sell, rent, or trade your personal information or pet data to third parties for marketing purposes.

  • Legal Compliance: We may disclose information if required by law or to protect the safety of our staff, your pets, or the public.

  • Physical & Digital Security: We implement industry-standard security measures to protect your home access information and personal data.

 

4. GPS & Media Rights

  • GPS Tracking: GPS data is used exclusively for client accountability and safety. This data is stored securely and is only accessible by you and Kukamanga Krew.

  • Photography: We love sharing the "Krew" in action! We may use photos of your pets on our website or social media. We will never include your home address, last name, or identifying house numbers in these photos. If you prefer your pet not be featured, please notify us in writing.

 

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate data.

  • Request the deletion of your data (subject to legal or contractual record-keeping requirements).

 

6. Changes to This Policy

We may update this policy to reflect changes in our practices or local regulations. We will notify you of any significant changes by posting the new policy on our website.

 

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

​

Kukamanga Krew Wilmington, North Carolina

[Your Email Address]

[Your Phone Number]

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